Terms of service.
Terms and Conditions
Effective Date: 02/07/2025
1. Booking & Payment
A non-refundable deposit of $100 is required at the time of booking. The deposit allows for one reschedule at no additional cost. If a second reschedule is needed, the deposit will be forfeited, and a new booking with a new deposit will be required.
The final payment is due 5 days before the event date. If payment is not received by this time, the booking may be canceled at our discretion.
A $50 refundable cleaning fee is included in the price and will be refunded if the venue is left in acceptable condition.
2. Cancellations & Refunds
Cancellations made at least 7 days before the event may reschedule once using the original deposit.
If a cancellation occurs 48 hours or more before the event, the remaining balance is not required.
If a cancellation occurs within 48 hours of the event, the remaining balance will be automatically charged to the card on file.
3. Facility Use Rules
All guests must comply with posted rules and staff instructions.
No outside inflatables or equipment without prior approval.
Alcohol and illegal substances are strictly prohibited.
4. Liability Waiver
Guests acknowledge that participation in activities may involve risks. By booking an event, the customer agrees to hold The Hideout in Caldwell harmless from any liability for injuries or damages.
5. Changes to Terms
We reserve the right to modify these terms at any time. Updated terms will be posted on our website.
For any questions, please contact us at book@thehideoutevents.com.